Technical Program Manager

Remote

Full Time

Experienced

Role Overview

We are seeking a Technical Program Manager (TPM) to bring structure, predictability, and most importantly clarity to our product and engineering delivery efforts. This role reports to the COO and works in close partnership with the Director of Engineering and Director of Product as a shared execution resource.

The TPM serves as the central coordination, communication, and execution lead for cross-functional initiatives involving external partners, internal product programs, and operational readiness. This role is hands-on, detail-oriented, and strongly focused on delivery excellence, ensuring initiatives ship with quality, on schedule, and in compliance, while maintaining shared understanding across teams, leadership, and external partners.

Responsibilities

Program & Delivery Management

Organize and run execution for external integrations, partner onboarding initiatives, and internal cross-team initiatives
Own end-to-end project plans, including scope, timelines, dependencies, risks, and assumptions
Coordinate dependencies across engineering, product, operations, compliance, legal, and external partners
Identify delivery, operational, or compliance risks early and proactively propose mitigation strategies, clearly articulating tradeoffs and impacts

Cross-Functional Alignment & Communication

Act as the primary source of truth for program status, decisions, and next steps
Keep engineering and product leaders aligned through clear, consistent, and timely communication
Translate between technical, product, and business contexts to ensure shared understanding
Act as a neutral facilitator across teams to resolve ambiguity, align on decisions, and unblock progress
Partner closely with the technical integration owner to ensure technical discovery, delivery sequencing, and readiness are aligned

Partner Operations, Compliance & Readiness

Partner with Compliance, Legal, and Operations to support:
- Merchant onboarding and KYB processes
- Customer KYC and KYT readiness
- Geographic and currency expansion initiatives
Coordinate partner requirements related to compliance, regulatory obligations, and contractual commitments
Support partner invoicing workflows, operational readiness, and ongoing partner lifecycle management
Ensure operational, legal, and compliance requirements are clearly documented, tracked, and reflected in delivery plans

External & Stakeholder Communication

Lead structured, professional communication with external vendors, partners, and clients
Clearly document agreements, decisions, operational requirements, and changes in scope or timelines
Prepare and distribute concise meeting summaries with clear action items, owners, and deadlines
Ensure external stakeholders receive consistent messaging and know what to expect and when

Execution Transparency & Reporting

Track project metrics and delivery health across initiatives
Prepare concise, high-signal weekly status updates for leadership and stakeholders
Surface deviations from plan early, clearly communicating risks, options, and recommended actions
Maintain continuity of context so teams are not revisiting or re-litigating prior decisions

Documentation & Process

Own and organize program and partner documentation in Confluence and related tools
Create and maintain clear written artifacts (plans, timelines, decision logs, summaries) that reduce ambiguity
Drive execution discipline through clarity and alignment, not unnecessary process or bureaucracy

Leadership Support

Support the COO, Director of Engineering, and Director of Product with planning materials, drafts, and follow-ups
Prepare delivery and partner-readiness updates for broader company awareness and go-to-market readiness as needed
Help ensure teams understand how delivery milestones connect to broader business objectives, GTM plans, and regulatory readiness

Qualifications

Exceptional written and verbal communication skills, with the ability to synthesize complex technical and business information into clear, actionable guidance
Proven experience leading technical programs, partner integrations, or cross-functional initiatives in close partnership with engineering and product teams
Experience managing external vendors, partners or client-facing deliveries, with clear ownership of commitments and communication
Strong organizational and problem-solving skills, with a structured, detail-oriented approach to planning and execution
Solid understanding of software delivery lifecycles and the ability to work from technical documentation and API specifications
Ability to operate independently, proactively surface risks, and drive issues to resolution

Nice to Have

Experience in fintech or crypto (plus, but not required)
Background that includes hands-on exposure to technical delivery roles (e.g., project management, QA, business analysis, engineering, or technical support)
Experience with partner onboarding and operational compliance processes, such as KYB, KYC, KYT, and geographic or currency expansion, preferably within crypto, digital assets, or regulated financial services
Familiarity with applying AI tools and automation to enhance program execution, communication clarity, and operational efficiency
Familiarity with modern delivery and collaboration tools, including Jira, Confluence, or similar platforms

What Success Looks Like

Teams and leaders always have a clear, shared understanding of project status, risks, and next steps
Engineering and product leaders spend less time coordinating and more time focused on strategy and execution
Business and GTM goals are clearly understood and communicated across functions
External partners receive consistent, clear, and reliable communication
No loss of context, minimal rework, and fewer repeated clarifications
Delivery timelines are predictable, with risks surfaced early and managed proactively

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About Cyclops

Cyclops is the only crypto and stablecoin infrastructure provider exclusively focused on payments. Historically, crypto and stablecoin payments have been unnecessarily difficult. With Cyclops, the era of delays and complexity is over.

We are serial entrepreneurs. We founded The Giving Block in 2018, sold it to Shift4 (NYSE: FOUR) in 2022, then spent the last 4 years building out the Shift4 crypto team and products. Now, we’re running things back and following a similar playbook. This time we’re more prepared and backed by the best in the industry (Castle Island, Fidelity, and Shift4).

Cyclops Culture

Don’t join Cyclops if you’re looking for a typical 9-5. The culture we’ve built is one of first-principles thinking and relentless execution. We wake up every day excited to deliver great products worthy of the world’s best companies. Everyone who works at Cyclops must have a founder mindset, where no problem is too big to solve.

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Welcome to Cyclops Careers. Our crypto infrastructure platform serves the world's leading payments companies. Want to build the future of payments? Review and apply to the position where you feel you add the maximum value.